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Digital accessibility

The concept of digital accessibility

Disability is defined as any limitation of activity or restriction of participation in life in society suffered in his environment by a person due to a substantial, lasting or definitive alteration of one or more physical, sensory, mental, cognitive functions. or psychic, a multiple disability or an incapacitating health problem (article L. 114 of the code of social action and families).


Digital accessibility consists of making online public communication services accessible to people with disabilities, i.e.:
- Perceptible: for example, facilitating the visual and auditory perception of the content by the user; provide text alternatives to any non-text content; create content that can be presented in different ways without loss of information or structure (for example with a simplified layout);
- Usable: for example, providing the user with orientation elements to navigate, find the content; make all features keyboard accessible; allow the user sufficient time to read and use the content; not to design content likely to cause epileptic seizures;
- Understandable: for example, making pages work in a predictable way; help the user to correct input errors.
- And robust: for example, maximizing compatibility with current and future uses, including assistive technologies

The content concerned

Online public communication services are defined as any making available to the public or categories of public, by an electronic communication process, of signs, signals, writings, images, sounds or messages of any kind that do not have the character of private correspondence (article 1 of law no. 2004-575 of June 21, 2004 on confidence in the digital economy).

In accordance with II of article 47 of the aforementioned law of February 11, 2005, they include in particular:

• Websites, intranet, extranet; software packages, when they constitute applications used through a web browser or a mobile application;

• Mobile applications which are defined as any application software designed and developed for use on mobile devices, such as smart phones (smartphones) and tablets, outside the operating system or hardware;

• Digital street furniture, for their application or interactive part, excluding operating system or hardware.


Some content is exempt from the accessibility requirement and falls outside the scope of the legal obligation:

• Files available in office formats published before September 23, 2018, unless they are necessary for carrying out an administrative procedure relating to the tasks carried out by the organization concerned;

• Pre-recorded audio and video content, including those containing interactive components, published before September 23, 2020;

• Audio and video content broadcast live, including those containing interactive components;

• Maps and online mapping services, provided that, in the case of maps intended to provide a location or a route, the essential information is provided in an accessible digital form;

• Third-party content that is neither funded nor developed by the organization concerned and which is not under its control;

Organization of consideration
digital accessibility

Taking digital accessibility into account requires an adaptation of the internal organization of production and management of the websites and applications concerned, support for staff and support for people with disabilities when they report difficulties.

The elements below describe the important points on which Audensiel will rely to improve the digital accessibility of all of its websites and applications:

- The internal organization program to comply with the digital accessibility of websites and applications;

- Support for employees;

- The methods used to overcome the difficulties encountered by people with disabilities.



Throughout the period of application of this scheme, training and awareness-raising actions will be organized in order to enable personnel working on the sites and applications to develop, edit and put accessible content online. In addition, Audensiel has already trained 12% of its internal staff in digital accessibility.



Whenever necessary, external stakeholders will be called upon to support Audensiel in taking accessibility into account. This covers, for example, awareness-raising and training actions, support actions and more particularly audit and certification actions for the websites and applications concerned.



User tests may be organised, during the design, validation or development phase of a website or an application, the user panel formed will include as far as possible people with disabilities. In addition, the Disability Mission collects feedback from employees with disabilities internally, in order to improve the accessibility of their digital tools.


Particular attention will be paid to the digital accessibility skills of staff working on digital services, when creating job descriptions and recruitment procedures.


The home page of the Audensiel site must display the mention "Accessibility". This mention is clickable and leads to the Accessibility page. Indeed, the website has this dedicated page ("accessibility") accessible directly from the home page and from any page of the website.

Annual action plan

Below is the 2022 annual plan. This plan may be updated without notice.



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