Bank & customer interactions with AI
- Audensiel
- Jul 17, 2025
- 1 min read
In collaboration with our subsidiary Cognodata, discover our AI solutions : a smart orchestrator of customer interactions.
Nowadays, we are constantly exposed to an overload of information that, far from making our lives easier, overwhelms and blocks us. People are not only looking to receive messages, they want communications that really connect with their needs, in a clear, personalised way and, above all, without feeling saturated. To respond to this challenge, in one of the three main banks in Spain, we have implemented an intelligent orchestrator of customer interactions based on artificial intelligence (AI), achieving significant results in satisfaction and sales.This solution allowed us to automate key processes, improving personalisation and efficiency in communications, which boosted loyalty and market share.
The impact was clear: the bank increased its communications without increasing its operational team, increasing the contactable customer base without impacting saturation, improved its NPS and increased sales.
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This article shows how AI can feel less like a system and more like a teammate. The way interactions are orchestrated reminds me of playing basketball legends, reading the flow, choosing the right move, and never overwhelming the court. It feels human, strategic, and responsive, proving that smart AI can boost both satisfaction and performance.
Implementing AI solutions like a smart orchestrator of customer interactions, as discussed in the article, truly revolutionizes customer engagement. The success story of the Spanish bank's increased efficiency and satisfaction levels showcases the power of AI in personalization. Have you explored Tunnel Rush
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